What Is Easylife Rewards Club on Bank Statement?

You spot a recurring charge labelled “Easylife Rewards Club” and have no memory of joining anything. Maybe you bought one item from an Easylife catalogue months or years ago and nothing since.

Here’s the direct answer: Easylife Rewards Club is a paid membership scheme linked to catalogue retailer Easylife. Customers are added to it, usually after placing a phone order from an Easylife catalogue, and charged a recurring fee, commonly around £69.98 a year, unless they cancel within a short free trial window. This is a well-documented pattern. Consumer group Which? has reported on it repeatedly since 2018, and it disproportionately affects elderly customers who don’t regularly check their bank statements.

This isn’t a card-skimming scam in the technical sense, but it has drawn serious, sustained criticism for how people end up signed up without clearly realising it. Here’s exactly what’s going on and what to do about it.

How Does Someone Get Signed Up Without Realising?

The most common pattern reported is this: a customer places an order from an Easylife catalogue over the phone. During or after that call, they’re offered a “free trial” of a rewards club or similar scheme. If the trial isn’t cancelled within the trial period, usually around 21 days, the membership renews automatically and a fee is charged, often once a year going forward.

Easylife has told Which? that customers do verbally agree to these memberships on recorded sales calls. However, multiple customers and their families have disputed this, particularly in cases involving elderly relatives who say they never knowingly agreed to anything beyond the original catalogue order.

Why Does It Show Under Different Names?

Easylife Holdings, the parent company, operates a group of associated brands that share customer data under its privacy policy. Statement entries linked to this same group have appeared under several different names, including:

• Easylife Rewards Club
• Rewards Club
• My Top Rewards (formerly Super Card)
• Premier Club / Premium Club
• Book Club
• Motor Club
• Perx
• Well-Being Club
• Gardening Club

If you’ve seen any of these on your statement after ordering from Easylife, even once, it’s worth checking your full statement history rather than assuming it’s a one-off.

Is Easylife Rewards Club a Scam?

It sits in a difficult middle ground. Easylife has not been found to be operating illegally, and it does process refunds when challenged. But the company was fined £1.5 million by the Information Commissioner’s Office in 2022 for serious breaches of data protection rules tied to predatory marketing calls, and complaints about unwanted club sign-ups have continued for years since. Which? has explicitly advised the public to exercise caution when dealing with the company.

In practice, many customers describe the same experience: a single catalogue purchase followed by recurring charges for memberships they don’t recall agreeing to, sometimes totalling hundreds or even over a thousand pounds across several years before anyone notices.

How Do I Get a Refund?

1. Check your full statement history, not just recent months. Several documented cases involved charges going unnoticed for years.
2. Contact Easylife’s membership services directly to request cancellation and a refund. Be specific about which club name and reference appears on your statement.
3. Ask for written confirmation of cancellation, since phone confirmations alone haven’t always stopped further payments in reported cases.
4. If Easylife refuses or delays, contact your card provider. Banks can refund unauthorised payments and block future charges from the same merchant.
5. If your bank doesn’t resolve it, escalate to the Financial Ombudsman Service. They will assess whether the company clearly explained the subscription and pricing at the point of sign-up.
6. Report serious or repeated issues to Action Fraud (England, Northern Ireland, and Wales) or Police Scotland, and raise wider concerns with Trading Standards via the Citizens Advice consumer helpline.

What If This Affects an Elderly Relative?

This is one of the most commonly reported scenarios. If you manage a relative’s finances or have Power of Attorney, go through their statements line by line rather than skimming, since charges have been reported as appearing irregularly rather than on a predictable monthly or annual schedule. You can also send Easylife a subject access request asking for any recording of a sales call and proof of consent, which they’re legally required to respond to within one month.

Conclusion

Easylife Rewards Club on a bank statement refers to a paid membership scheme linked to catalogue retailer Easylife, typically triggered by a phone order and a short free trial that auto-renews into a yearly charge if not cancelled in time. The same underlying group has used several different club names on statements, and there’s a well-documented pattern of customers, particularly elderly ones, being charged for memberships they don’t recall agreeing to. If you find this charge, contact Easylife for a refund first, then escalate to your bank or the Financial Ombudsman Service if needed.

If you’re checking a relative’s account or your own for charges like this going back months or years, scrolling through PDF statements makes it easy to miss something. Our bank statement converter turns PDF statements into clean, searchable spreadsheets, so you can quickly find every Rewards Club or related charge and add up the full total before contacting anyone for a refund.

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