You spot “CASH.COMPLETESAVE.CO.UK” on your statement with a charge you don’t remember agreeing to. No confirmation email, no clear memory of signing up, just a recurring amount.
Here’s the direct answer: Cash CompleteSave is the billing reference for Complete Savings, a paid cashback membership programme run by Webloyalty International Limited. It charges a recurring monthly fee, usually after a 30-day free trial, and it’s most often triggered by a “claim your cashback” or “claim your free reward” pop-up shown after you complete a purchase on certain websites, such as airport parking, train tickets, or online retailers.
This isn’t a random or fraudulent charge in the technical sense, it’s a real subscription. But the way people end up signing up for it is exactly why so many don’t recognise the charge later. Here’s what you need to know and how to stop it.
What Is Complete Savings, Exactly?
Complete Savings is an online cashback membership programme. Members pay a monthly fee in exchange for a welcome reward, a monthly bonus, and ongoing cashback at a list of partner retailers. It’s offered as an add-on after checkout on a number of well-known sites, including airport parking services, train ticket platforms, and online stores.
The sign-up usually happens through a banner or pop-up that says something like “claim your £20 cashback” right after you finish paying for something else. Clicking through and entering your details, including your card information, can sign you up for the membership, even if the wording made it sound like a one-off reward rather than an ongoing subscription.
Why Does It Show as “Cash CompleteSave” Instead of “Complete Savings”?
Most banks and card providers limit how many characters a merchant name can show on a statement. Because of this, Complete Savings’ charge appears under several shortened variations depending on your bank, including:
- WLY*COMPLETESAVE.CO.UK
- COMPLETESAVE.CO.UK
- CASH.COMPLETESAVE.CO.UK
- GO2.COMPLETESAVE.CO.UK
- WWW.COMPLETESAVE.CO.UK
All of these refer to the same company and the same membership fee. If you’ve seen any version of “COMPLETESAVE” on your statement, it’s Complete Savings.
Why Don’t I Remember Signing Up?
This is the most common complaint about Complete Savings, and it’s well documented. The sign-up prompts have historically been criticised for implying you’re simply claiming a reward for something you already bought, rather than clearly stating you’re entering a paid monthly subscription. The Advertising Standards Authority has since ruled against this style of advert, requiring future marketing to clearly state that claiming the reward means signing up to a paid subscription, and that a further purchase may be required to actually receive it.
Because the charge is a recurring card payment rather than a Direct Debit, it also doesn’t show up in the Direct Debit section of your banking app, which makes it easier to miss month after month.
How Do I Stop the Cash CompleteSave Charge?
- Confirm it’s Complete Savings. Check that the reference includes “COMPLETESAVE” in some form.
- Log in to your Complete Savings account at completesavings.co.uk using the email address you used when you signed up.
- Cancel through your account, by phone, or by email. You can cancel by phone on 0800 389 6960 (UK landlines, Monday to Friday 8am to 8pm, Saturday 9am to 4pm), by emailing customerservice@completesavings.co.uk, or by using the chatbot on their site.
- Ask for confirmation of cancellation in writing. Several users have reported not receiving a confirmation email, so it’s worth asking directly and keeping a record.
- Check your statement the following month to make sure no further charge has gone through.
There is no cancellation fee, and you can cancel at any point, even outside the 30-day free trial window.
Is Cash CompleteSave a Scam?
It’s a genuine, registered membership programme rather than outright fraud, but it has drawn significant criticism for how people end up signing up without realising it. If you never intended to join a paid cashback scheme and simply clicked a “claim your reward” prompt, that’s a fair description of how most unwanted charges from this company happen. The practical outcome is the same either way: check your statement, and cancel if you don’t want it.
Conclusion
Cash CompleteSave on your bank statement refers to Complete Savings, a paid cashback membership programme that charges a recurring monthly fee after a 30-day free trial. Most people end up signing up unintentionally through a “claim your cashback” prompt shown after an unrelated purchase, such as airport parking or train tickets. If you don’t want the membership, you can cancel free of charge at any time by phone, email, or through your online account, and it’s worth checking your statement the next month to confirm the charge has actually stopped.
If you want to check exactly how long this charge has been running on your account, going through months of statements line by line is tedious. Our bank statement converter turns PDF statements into clean, searchable spreadsheets, so you can quickly see every CompleteSave charge and total up exactly how much it’s cost you before you cancel.
FAQ
1.What does Cash CompleteSave mean on a bank statement?
It refers to Complete Savings, a paid cashback membership programme. The charge is your monthly membership fee, shown under a shortened version of the company’s name due to bank statement character limits.
2.Why don’t I remember signing up for this?
Sign-up usually happens through a “claim your cashback” prompt shown right after an unrelated online purchase. The wording has been criticised for making a paid subscription look like a free reward, and the Advertising Standards Authority has since required clearer disclosure in this type of advert.
3.Is Cash CompleteSave a legitimate company?
Yes. Complete Savings is run by Webloyalty International Limited and is a real, registered membership programme, though it has received considerable criticism over how members are signed up.
4.How do I cancel Cash CompleteSave?
You can cancel by phone on 0800 389 6960, by emailing customerservice@completesavings.co.uk, through your online account, or via the chatbot on the Complete Savings website. There’s no cancellation fee.
5.Will I get a refund if I’ve been charged without realising?
Complete Savings does not guarantee refunds for past charges once a membership has been active, so it’s best to cancel as soon as you spot the charge. If you believe you never knowingly agreed to the subscription, you can also raise this with your bank.
6.How do I know if I’m still being charged?
Check your statement for any reference containing “COMPLETESAVE.” Since this is a recurring card payment rather than a Direct Debit, it won’t appear in your banking app’s Direct Debit list, so a manual check is the only reliable way to confirm it’s stopped.
