What Is ClubWise on My Bank Statement? (Gym Payment Explained)(2026)

“ClubWise” on your bank statement is a Direct Debit collected on behalf of your gym, health club, or fitness studio. ClubWise is not a gym itself. It is a gym management and payment processing company that collects membership fees from members’ bank accounts and passes them to the club. This is why your statement shows “ClubWise” instead of your gym’s name.

Key Takeaways

• ClubWise is a gym management software and Direct Debit collection company, not a gym or fitness club.
• Over 1,300 fitness clubs globally use ClubWise to process membership payments.
• The charge on your statement is your gym membership fee collected via Direct Debit by ClubWise on your club’s behalf.
• ClubWise is authorised and regulated by the Financial Conduct Authority (FCA) in the UK.
• ClubWise is a BACS-approved bureau, meaning it submits Direct Debit transactions through the UK’s BACS payment system.
• The company is headquartered at 6 Tower Court, Horns Lane, Princes Risborough, Buckinghamshire, HP27 0AJ.
• If you have a payment issue, contact your gym directly first. For further help, email clubsupport@clubwise.com or call 01844 348 300.
• To identify and track all ClubWise charges on your statements, convert your PDF bank statements into searchable spreadsheets with Your Bank Statement Converter.

What Is ClubWise on My Bank Statement?

ClubWise Software Ltd is a UK-based company that provides all-in-one gym management software to fitness businesses. Its services include membership management, Direct Debit collection, marketing automation, class booking systems, access control, and financial reporting.

When your gym uses ClubWise, your membership fee is collected via Direct Debit through ClubWise’s BACS-accredited payment system rather than directly by your gym. The transaction on your bank statement therefore shows “ClubWise” as the originator instead of your gym’s trading name.

The charge may appear as:

• CLUBWISE
• CLUBWISE SOFTWARE
• CLUBWISE DD
• CLUBWISE LTD

ClubWise has been operating for over 20 years and currently serves more than 1,300 fitness clubs across the UK, Ireland, and Australia. In the UK, it partners with payment providers including Stripe and Global Payments for card transactions, and operates as a BACS-approved bureau for Direct Debit collections. Each club using ClubWise has its own Service User Number (SUN) within the BACS system.

Why Does My Statement Say ClubWise Instead of My Gym?

Many gyms outsource their payment collection to third-party billing providers like ClubWise. This is common across the fitness industry because it reduces administrative burden and improves cash flow reliability for the club.

When you signed up for your gym membership and completed a Direct Debit mandate, the instruction was set up with ClubWise as the collecting organisation. Your bank processes the payment based on the originator details provided in the Direct Debit instruction, which is ClubWise rather than the gym.

This is the same principle behind other gym billing providers. For example, gyms using Harlands Group show “Harlands” on statements. Gyms using London & Zurich show “L&Z” or “MyMembership.” The third-party billing company’s name always replaces the gym’s name.

Which Gyms Use ClubWise?

ClubWise works with independent gyms, boutique fitness studios, health clubs, and multi-site fitness chains across the UK and Ireland. The company does not publicly list all its client gyms, but its customer base spans over 1,300 clubs globally.

If you’re unsure whether your gym uses ClubWise, check your original membership agreement or ask your gym’s reception team directly. The Direct Debit mandate you signed at sign-up will also name ClubWise as the collecting party if they handle your gym’s billing.

Common Reasons for Unexpected ClubWise Charges

You forgot about your gym membership. If you signed up and haven’t visited in a while, the Direct Debit continues collecting until you formally cancel. Gym memberships do not automatically stop when you stop attending.

Your membership auto-renewed. Many gym contracts roll over into a monthly rolling membership after the minimum term ends. The ClubWise Direct Debit continues at the same or an updated rate.

A price increase was applied. Your gym may have increased membership fees. ClubWise collects whatever amount the gym instructs, so a higher-than-expected charge reflects a gym-side change, not a ClubWise error.

You cancelled but the Direct Debit wasn’t stopped. Some gym members cancel verbally at reception but the formal cancellation isn’t processed in the ClubWise system. Always get written confirmation of cancellation.

A late fee or arrears payment was collected. If a previous Direct Debit failed (insufficient funds, expired card), ClubWise may retry the collection or add the missed amount to your next payment.

How to Cancel a ClubWise Direct Debit

To stop ClubWise charges:

1. Contact your gym first. Cancellation must be processed through your gym, not through ClubWise. Your gym will update the ClubWise system to stop future collections.
2. Get written confirmation from your gym that your membership is cancelled and no further payments will be collected.
3. Cancel the Direct Debit through your bank’s online banking as a backup. Under the Direct Debit Guarantee, you can cancel any Direct Debit at any time.
4. Check for notice periods. Most gym memberships require 30 days’ written notice. If you cancel mid-cycle, you may still owe one more payment.

If your gym is unresponsive or you believe you’ve been charged incorrectly, contact ClubWise directly at clubsupport@clubwise.com or call 01844 348 300. You can also claim a refund under the Direct Debit Guarantee through your bank for any payment taken in error.

How to Verify a ClubWise Charge

1. Check your gym membership documents for the monthly fee amount and payment date.
2. Log into your gym’s member portal or app. Many ClubWise-powered gyms offer the FitSense member app where you can view billing history.
3. Match the amount and date on your bank statement to your expected gym fee.
4. Contact your gym if the amount doesn’t match your expected membership rate.
5. Convert your bank statement using Your Bank Statement Converter to filter all ClubWise entries and see every charge date and amount side by side.

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Conclusion

“ClubWise” on your bank statement is a Direct Debit for your gym membership, collected by ClubWise Software Ltd on behalf of your fitness club. ClubWise is FCA-regulated and BACS-accredited, and serves over 1,300 gyms across the UK, Ireland, and Australia. If you don’t recognise the charge, check your gym membership documents or contact your club directly. To track all ClubWise payments across months, use Your Bank Statement Converter to convert your PDF statements into searchable spreadsheets.

Frequently Asked Questions