EISL Client Collect on Bank Statement: What It Means?

Seeing an unfamiliar payment reference on your bank statement can be worrying, especially when you don’t recognise the name. If you’ve spotted “EISL Client Collect” on your statement, you’re not alone — this is a common query from UK bank account holders. The good news is that EISL Client Collect is a legitimate UK payment processor, and this guide explains exactly what it is and why it might appear on your statement.

What Is EISL Client Collect on a Bank Statement

EISL Client Collect on your bank statement is a payment collected by Equiniti Income Services Limited, a UK debt collection and payment processing company that collects payments on behalf of councils, utility companies, government bodies, and other organisations.

EISL acts as a third-party collector, meaning they process payments for other companies rather than collecting debts owed directly to them. This is why the original creditor’s name won’t appear on your statement — you’ll only see “EISL Client Collect” as the payment reference, which can understandably look unfamiliar or confusing.

Who Is Equiniti Income Services Limited (EISL)

Equiniti Income Services Limited is part of the Equiniti Group, a major UK financial services provider that handles share registration, pension administration, and payment processing services.

Detail	Information
Full name	Equiniti Income Services Limited
Parent company	Equiniti Group PLC
Company type	Debt collection & payment processing
Regulated by	Financial Conduct Authority (FCA)
Company number	02374590
Legitimacy	Fully authorised, publicly listed parent company

The “Client Collect” part of the name simply means they’re collecting payments on behalf of their clients — the original creditors. This is not a scam; it’s a legitimate, FCA-regulated business.

Common Reasons for EISL Client Collect Payments

EISL collects payments for a wide variety of organisations across the UK. The payment on your statement could relate to any of the following.

Possible Source	Type of Payment
Local council	Council tax arrears, parking fines, PCNs
Courts	Court fines, CCJ payments
Utility companies	Gas, electric, water arrears
Government bodies	HMRC tax debts, DWP benefit overpayments
Housing associations	Rent arrears
Telecoms & finance	Phone/broadband debts, loan repayments

Because EISL works with so many different organisations, the payment could relate to various debts or payment arrangements you may have set up.

Why You Might Not Recognise the Payment

There are several reasons why an EISL payment might look unfamiliar:

• Third-party collection: The original creditor’s name doesn’t appear because EISL processes the payment on their behalf.
• Old debt: You may have set up a payment plan months or even years ago.
• Sold debt: The original creditor may have sold the debt to a collection agency.
• Forgotten arrangement: A Direct Debit you set up and forgot about.
• Shared account: Someone else with access to your account may have arranged the payment.
• Name variation: You expected to see “Council Tax” but see “EISL” instead.

Is EISL Client Collect Legitimate or a Scam

Yes, EISL Client Collect is legitimate. Equiniti Income Services Limited is authorised by the Financial Conduct Authority and is part of Equiniti Group PLC, which is listed on the London Stock Exchange. You can verify this yourself using the methods below.

Verification Method	How to Check
FCA Register	Search “Equiniti” on fca.org.uk
Companies House	Search company number 02374590
Parent company	Equiniti Group PLC — London Stock Exchange listed
Official website	equiniti.com

However, always verify independently. Scammers can spoof legitimate company names, so never give personal details to unsolicited callers claiming to be EISL. Contact EISL directly using official numbers from their website if you have concerns.

How to Find Out What EISL Client Collect Is For

Follow these steps to identify what the payment relates to.

1. Check your paperwork. Look for letters from EISL, Equiniti, or any debt collection notices. Check for council tax reminders, utility warnings, or court letters.
2. Review the payment details. Note the exact amount, check if it’s recurring (same amount monthly), and look for any reference numbers on your statement.
3. Contact EISL directly. Phone 0371 384 2042 (general enquiries) or visit equiniti.com. Have your bank statement and reference number ready — they can tell you which client the payment relates to.
4. Check your credit report. Free reports from Experian, Equifax, or TransUnion may show the original creditor and debt details.
5. Contact your bank. Request full transaction details and ask for the originator information.

What to Do If You Don’t Recognise the Payment

If you genuinely don’t recognise the payment, don’t panic — most likely it’s a forgotten arrangement. Here’s what to do:

1. Gather information: payment amount, date, reference numbers from your statement, and any recent debt correspondence.
2. Contact EISL first with your details. They’ll identify the client and debt.
3. If still unrecognised after contacting EISL, speak to your bank about disputing the transaction.
4. Request a Direct Debit Indemnity refund if applicable, check if anyone else has access to your account, and report to Action Fraud if you suspect genuine fraud.

Can You Stop or Cancel EISL Client Collect Payments

Yes, you can cancel a Direct Debit by contacting your bank or cancel a standing order via online banking. However, consider carefully before doing so. Stopping legitimate debt payments can lead to late payment fees and interest, the debt being passed to bailiffs, a County Court Judgment (CCJ) on your credit file, bailiff enforcement action, or an attachment of earnings order.

The recommended approach is to contact EISL first to understand the debt. If the debt is valid, discuss payment options rather than cancelling outright. If you’re struggling financially, seek free debt advice from StepChange or Citizens Advice before making any decisions.

Your Rights with Debt Collection

You have important protections when dealing with debt collectors:

• Right to written confirmation of the debt
• Right to dispute if you believe the debt isn’t yours
• Right to affordable payments if you’re struggling financially
• Protection from harassment under FCA regulations
• Direct Debit Guarantee protection for unauthorised payments

For free debt help, contact StepChange (stepchange.org), Citizens Advice (citizensadvice.org.uk), or National Debtline (nationaldebtline.org).

How to Track and Organise Your Debt Payments

Managing multiple collection payments can be challenging, and it’s easy to lose track of what you’re paying and to whom. Converting your bank statements into organised spreadsheet formats makes it much easier to track all outgoing debt payments clearly, see your payment history at a glance, identify recurring collections, prepare for debt management plans, and monitor your progress on paying off debts.

Tools like yourbankstatementconverter.com can help you convert your bank statements into Excel or CSV formats, making it simple to organise and track your finances.

Conclusion

EISL Client Collect on your bank statement means Equiniti Income Services Limited is collecting a payment on behalf of another organisation such as a council, utility company, or government body. This is a legitimate, FCA-regulated company, though it’s always wise to verify independently if you have concerns. Contact EISL directly on 0371 384 2042 to find out exactly what the payment relates to, and consider using a bank statement converter tool to keep better track of your outgoing payments.

Frequently Asked Questions